Privacy Policy
Information We Collect and How We Use It
To provide some of our services, it may be necessary to collect certain types of information:
Information Provided by You:
When you create an account on the Portugal Fiberglass website or subscribe to other services/forms that require registration, we ask for some personal information (such as your name, email address, and/or password for your account). For certain services, we may also request a valid credit card or other payment information, which we securely store on our encrypted servers. We may combine the information you submit on our website with data from other Portugal Fiberglass services or third parties to provide you with the best possible experience while also improving the quality of our services.
Cookies:
When you visit our site, we send one or more cookies—a small file containing a string of characters—to your computer or other devices that uniquely identify your browser. We use cookies to improve the quality of our services, including storing customer preferences, enhancing search results on our page, or identifying purchasing trends, such as the selected checkout process. We may send one or more cookies to your browser when you visit our website.
Connection Information:
When you access Portugal Fiberglass services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include details such as your online request, IP (Internet Protocol) address, browser type, selected language in the browser, date and time of your request, and one or more cookies that uniquely identify your browser.
User Correspondence:
When you send emails or other communications to Portugal Fiberglass, we may retain those messages to process your inquiries, respond to your requests, and improve our services.
As an online store, we will record:
Products You’ve Viewed: We’ll use this information to, for example, show you products you’ve recently looked at.
Location, IP Address, and Browser Type: We’ll use this for tax and shipping estimates.
Shipping Address: We’ll ask you to enter this to estimate shipping costs before placing an order.
We also use cookies to keep the contents of your cart while you browse our site. When you make a purchase in our store, we will ask you to provide information, including your name, billing address, shipping address, email address, phone number, taxpayer number, credit card/payment details, and optional account information such as username and password. We will use this information for purposes such as:
- To provide you with information regarding your account and order
- To fulfill your requests and
- Payment processing and fraud prevention
- Set up your account for our store
- To comply with all our legal requirements, including tax calculations
- Enhance our store’s offerings
- To send you marketing messages, if you agree to receive them.
If you create an account, we store your name, address, email, and phone number, which will be used to auto-fill your details for future orders. Generally, we retain your information as long as necessary for the purposes for which it was collected and as required by law. For example, we keep data for five years for tax and accounting purposes. This includes your name, email address, billing, and shipping address.
Social Login Data:
We collect your public profile data only with your consent, which you grant before initiating Social Login from the social network used to sign in to our website. This data includes your first and last name, email address, social network profile link, unique identifier, and social profile avatar link. These details are used to create your user profile on our website.
Portugal Fiberglass will only process personal information for the purposes outlined in this Privacy Policy and/or in any supplementary privacy notices within specific services. In addition to the principles already mentioned, these purposes include:
Providing our services, including displaying personalized content and advertisements;
Conducting audits, research, and analysis to maintain, protect, and improve our services;
Ensuring the technical functionality of our network;
Protecting the property rights of Portugal Fiberglass and our customers;
Developing new services.
At Portugal Fiberglass, we process personal information on our servers in Germany as well as in other countries. In some cases, we may process personal information on a server outside your country. We may process personal information to offer our services and, in some instances, process it on behalf of and in accordance with the instructions of third parties.
All personal information we collect will be used to help make your visit to our website as productive and enjoyable as possible. We are committed to protecting the privacy of our users. All personal information related to members, subscribers, customers, or visitors who use will be treated in accordance with data protection laws. By using our website, you agree to this Privacy Policy. We reserve the right to modify this policy without prior notice. Therefore, we recommend that you review our Privacy Policy regularly to stay updated. Last updated: August 30, 2024.
Access to and update of personal information
When you use our services, we make a good faith effort to provide you with access to your personal information so that you can correct it if it is inaccurate or delete it at your request, if it is no longer necessary for lawful purposes or our legitimate business interests. Before we can fulfill these requests, you will be asked to identify yourself and specify the information you wish to access, correct, or delete. We reserve the right to refuse to process requests that are manifestly unfounded or excessive, require disproportionate technical effort, jeopardize the privacy of others, are impractical (for example, requests relating to information that is stored in backup copies), or where the right of access is not otherwise required. Some of our services have different procedures for accessing, correcting, or deleting personal information. We provide details of these procedures in additional privacy notices or in the FAQs for specific services. If you wish to delete all your personal data registered on www.portugal-fiberglass.com, please contact our customer support at welcome @ portugal-fiberglass .com.
What we share with third parties
We share your information with third-party service providers who assist us in processing your orders, such as various shipping carriers, banks, PayPal, IfThenPay, and Stripe.
Who on our team has access to this information
Our team members have access to the information you provide us. For example, administrators and store managers can access:
- Order details, including what you purchased, when you purchased it, and the shipping address.
- Customer information including name, email address, and both billing and shipping addresses.
Our team members have access to this information for the purpose of processing orders, handling returns, and providing customer support.
Cookies
Cookies are small text files that a website, when visited by a user, places on the user’s computer or mobile device via the web browser. The placement of cookies will help the website recognize your device the next time you visit. We use cookies to store information, such as your personal preferences when visiting our website. This may include a simple pop-up or a link in various services we provide. The visitor has the power to turn off their cookies in their browser options or by making changes to the tools of anti-virus programs. However, this may alter the way you interact with our website or other websites. This may affect or prevent you from logging into programs, sites, or forums on our network and others
Links to external websites
Our website contains links to other websites that we believe may offer useful information or tools to our visitors. Our privacy policy does not apply to third-party websites, so if you visit another website from ours, please review its privacy policy. We are not responsible for the privacy practices or the content of such websites.
Data Subjects’ Rights
Visitors can exercise their rights by contacting the data controller mentioned below in this Privacy Policy. Portugal fiberglass visitors hold and may exercise the following rights regarding their personal data:
Right to Information: At the time of collection or processing, the data subject has the right to be informed about the purpose of the processing, the data controller, entities to which their data may be disclosed, conditions for access and rectification, and which data is mandatory or optional to provide.
Right of Access: The data subject has the right to access their personal data without restrictions or delays, as well as to be informed about the origin of the data, the purposes of its processing, and any third-party recipients.
Right to Rectification: The data subject has the right to ensure that their data is accurate and up-to-date, and they may request rectification from Portugal fiberglass’s data controller at any time.
Right to Erasure: The data subject has the right to have their data erased and deleted under certain conditions, such as when the data is no longer necessary for the purpose it was collected, when the data subject withdraws consent or objects to the processing, or if the processing does not comply with legal provisions. Erasure requests can be made via email, from the email associated with the account, to welcome @portugal-fiberglass .com with the subject “remove personal data.”
Right to Restriction of Processing: The data subject has the right to restrict the processing of their data to what is strictly necessary for the intended purpose.
Right to Data Portability: The data subject has the right to receive their data or request its transfer to another entity that will become the new data controller, provided it is technically feasible.
Right to Object: The data subject has the right to object, free of charge, to the processing of their personal data for direct marketing purposes or any other form of prospecting, as well as to the communication of their data to third parties, unless legally required otherwise.
Right to Be Informed of a Data Breach: The data subject has the right to be informed in the event of a security breach that compromises their data.
Right to Lodge a Complaint with a Supervisory Authority: The data subject has the right to file a complaint not only with the company’s data controller but also with the supervisory authority, the National Data Protection Commission.
